January 31st, 2026
Each AI agent can now receive and process emails directly through a unique email address. This feature transforms agents into intelligent email assistants that can automatically handle incoming messages without manual intervention.
Key capabilities:
Unique email address per agent: Every agent gets a dedicated email address (e.g.,
agent-slug@swiftask.ai) allowing direct communication via standard email clientsAutomatic email processing: Agents automatically read, parse, and extract information from incoming emails including sender details, subject lines, message content, and attachments
Intelligent response generation: Agents can analyze email context and automatically generate appropriate responses based on their configured knowledge base and instructions
Email thread management: Handles email conversations and maintains context across multiple exchanges
Attachment support: Process documents, images, and files sent as email attachments
Use cases:
Document processing: process orders, invoices from email automatically
Redirect any tasks from email to an ai agent
Lead capture automation: Forward inquiry emails to your sales agent for automatic lead qualification and CRM updates
Customer support triage: Route support emails to specialized agents that categorize, prioritize, and draft responses
Content collection: Send marketing materials, competitor emails, or campaign reports directly to your research agent for analysis
Event registration processing: Forward event signup emails for automatic attendee management and follow-up sequences
Newsletter management: Have agents process subscription requests, feedback, and engagement data from email campaigns
How it works:
Navigate to your agent settings in the Agent admin interface
Copy your agent's unique email address from ‘Triggers’ menu
Forward emails or set up automatic email forwarding rules (Gmail, Outlook, etc.)
The agent receives, processes, and responds according to its configuration
Usage history is visible from the ‘Chat’ of the agent owner
Technical Details:
Supports all standard email formats (plain text, HTML, multipart)
Multi-language email processing capability
Integration with existing agent skills, knowledge bases, and automation triggers
Location: Available in Agent admin → Profil or Agent / Triggers
This feature is available for all plans
January 27th, 2026
As a reminder, the Knowledge feature in Swiftask allows you to centralize all your company data: documents and knowledge in an unified system. Knowledge acts as your team's virtual storage, it keeps everyone synchronized and ensure that AI agents always have access to your company's latest information.
With Knowledge, you can:
• Quickly import documents from your computer or via cloud connectors (Google Drive, SharePoint, Dropbox…)
• Create documents directly in Swiftask with the built-in editor; for example, when you have fresh information after a meeting like a new process, you can immediately create a document there without going through Word or Google Docs...
• Share documents with specific team members or groups with conditional access controls
• Automatic updates for connected agents when you modify documents
• No storage limits
Find this feature by clicking Knowledge in the left sidebar (under Agents). Available on all subscription plans.
Organize your knowledge in folders
You can organize all documents in folders like a virtual team drive; for example, you can have a Marketing folder that can be attached to any agent used by the marketing team so that all actions are consistent.
Your AI agents stay up-to-date with Knowledge
Knowledge integration with agents is now real-time. When you update folders in Knowledge, all connected agents immediately reflect these changes in their responses, eliminating outdated information and ensuring consistency across all your team's AI interactions.
Share your Knowledge
Cross-workspace document sharing with granular permissions. Team members can now share Knowledge documents with specific colleagues or groups, giving you control over who accesses sensitive company information while maintaining collaborative workflows.
Knowledge in your chats
Unified document access across all Swiftask features. Documents stored in Knowledge are instantly available in Chat, Agents, and Projects with a simple "Add knowledge" button, creating a true "upload once, use everywhere" experience for your team's resources.
How to test it
Open Knowledge → Import or create a document → Open Chat → Click "Add knowledge" (top left of the input area) → Attach your document and discuss it with any AI model. The AI will respond using your document's context and your company-specific information.
January 25th, 2026
You can now create professional presentations and interactive web pages with AI Agent in minutes. Describe what you need and Swiftask builds complete, ready-to-use content—no design or coding skills required.
Create new slide — Generate professional presentations with custom layouts and design
Create new web page — Build interactive web pages, dashboards, and applications
Live editing — Make manual changes or iterate with AI feedback
Team collaboration — Share with teammates using User, Admin, or Owner roles
Export options — Download presentations as PPTX
Collections — Organize artifacts by project or category
Storage & management — Access and manage all your previous slides and web pages in one place
Find it in the Artifacts section in your left sidebar.
Access: Available on Pro, Team Starter, and Team Growth plans. Default roles (Member, Admin, Owner) have immediate access. Custom roles require artifact management authorization from your workspace admin.
Admin settings: Configure default AI settings for artifacts in Settings → Workspace settings.
How to test it: Click 'Artifacts' menu on the left vertical nav bar to access the new content creation studio.
